Returns & Exchanges
At EcoFlow NG, we stand by the quality of our sustainable power solutions and offer a 30-day return window for items in their original condition. We are committed to ensuring your satisfaction with every portable power station and solar panel purchase.
Initiate Request
Contact our support team via email or our online portal with your order number and reason for return within 30 days of delivery.
Packaging
Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure safe transit.
Shipping
Affix the provided prepaid shipping label to your package and drop it off at any authorized logistics partner location.
Inspection & Refund
Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing