Frequently Asked Questions
Everything you need to know about our sustainable power solutions.
What is the standard shipping time for orders within Nigeria?
We typically process and deliver orders within 2 to 5 business days for major cities, while remote locations may take up to 7 business days.
Do your portable power stations come with a warranty?
Yes, all EcoFlow NG products come with a standard manufacturer warranty ranging from 12 to 36 months, depending on the specific model.
What payment methods do you accept?
We accept all major credit and debit cards via our secure payment gateway, bank transfers, and mobile money options.
Can I return a product if it is defective?
Absolutely. We offer a 7-day return policy for any manufacturing defects. Please ensure the item is in its original packaging with all accessories included.
Are the power stations compatible with solar panels from other brands?
Yes, our units are designed with universal solar charging ports, though we recommend using EcoFlow solar panels for optimal charging efficiency and safety.
How do I track my order once it has been shipped?
Once your order is dispatched, you will receive an email and SMS containing a unique tracking number and a link to our courier's tracking portal.